Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
皇冠体育盘口 The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
皇冠体育盘口 Learn a few guiding principles of change management, so you can implement change faster and with less disruption
During our most recent “Ask Me Anything” (AMA) discussion, leaders from the Zendesk Business Continuity Leadership Team shared how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home
皇冠体育盘口 Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve
皇冠体育盘口 With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
皇冠体育盘口 The customer engagement metrics you track will depend on the goal of the campaign, meaning what actions you want the user to take
皇冠体育盘口 Organizations that plan for changes are more likely to succeed in making changes stick. Find out how to implement a change management strategy.
Measuring change management effectiveness starts with evaluating how a change impacts the people in your organization—your internal customers
Companies must know how to build an email list—one that is strong in both size and quality—before deploying it to forge relationships with customers.
Learn why change management matters to employee morale and successful business changes
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
皇冠体育盘口 Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers
皇冠体育盘口 Following tried-and-true email etiquette tips improves the chances that business partners and customers respond to and engage with a message
What is data visualization? Well, it’s exactly what it sounds like — using charts, maps, infographics, and other images to visually convey the meaning of data
Learn how a digital customer engagement strategy can help your business create better customer relationships and boost your bottom line
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
皇冠体育盘口 Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
皇冠体育盘口 When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions